Did you discover the damage at the airport?

• Report damaged baggage at the Lost and found desk or with the ground personel
• Fill out the needed forms. The Baggage will be examined
• An airline representative will take over your claim

Did you discover the damage after arriving at home?

• Look up the airline that operated your flight and fill out the online form
• The following information will be needed: Date of flight, Flight number, Take off and landing airport, Ticketnumber, Damaged article, Pictures of the defect. The airline may ask for more information.
• Claim will be handled by the airline

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For any questions or further assistance, do not hesitate to contact your closest service center.

The International Air Transport Association (IATA) sets guidelines for carry-on luggage, but these guidelines are not mandatory and airlines can vary their requirements.

The guideline says: Cabin baggage should have a maximum length of 56 cm (22 inches), width of 45 cm (18 inches) and depth of 25 cm (10 inches) including all handles, side pockets, wheels etc.

Please note that carry-on allowances vary from one airline to another. Confirm with your airline prior to departure.

All Wenger products purchased after 1st of January 2022 are backed by a five-year warranty from the date of purchase against manufacturing defects (Before: 3 years).

Should a manufacturing defect in materials or workmanship appear under normal use during the warranty period, we will repair or replace your product at our discretion with the same model or an equivalent.

This guarantee is non-transferable and does not cover cosmetic damage, wear and tear, damage resulting from abuse, misuse, unauthorized repair or improper handling, common carrier damage or the contents of your bag.

Please find more information on our Travel Gear Warranties page.

Please find more information on our Travel Gear Warranties page.

The style number (SKU) will be located on a small tag, along with the Country of Origin. This tag will be sewn into a seam of the bag, most often in the main compartment. If you have trouble locating the style number (SKU), contact customer service.

Leather: Wet area evenly with warm water and wipe with soft cloth. Do not saturate. Saddle soaps and leather cleaners can be used but may contain oil or wax that can darken leather.

Fabric: Clean with mild soap and water. Do not saturate. Evenly clean the entire panel, not just the soiled area. For stubborn stains, treat with a foaming wool/nylon upholstery cleaner. Do not use the cleaner on leather trim. 

Vinyl: Evenly clean the entire panel with a damp cloth. Household wax spray rejuvenates shine.

Polycarbonate: Clean with mild soap and water. Evenly clean the entire panel, not just the stained area. Do not use industrial-grade cleaning products, as this will lead to discoloration and stains.

Please contact your closest service center.

You can purchase Wenger product from authorized retailers. Use the Store Finder to find a shop near you.