Privacy Policy

We commit to a responsible handling of your personal data. As a result, we comply with the legal requirements of the PRC Cyber-security Law, PRC E-Commerce Law and other provisions of Chinese data protection law.

1 Contact

1.1 Name and address of Wenger

The responsible entity with regards to the above-mentioned Chinese laws as well as other data protection regulations is:

Wenger S.A.
Route de Bâle 63
CH-2800 Delémont
Switzerland
e-mail: info.delemont@victorinox.com

1.2 Data Protection Coordination Office

For any questions regarding data protection please contact our Data Protection Coordination Office via internet.support@victorinox.com.

2 Scope and purpose of the collection, processing and use of personal data

We collect your personal information in the following cases and for the following purposes:

• Creation of a customer account
• Orders (for example in the online shop)
• Inquiries via the contact form
• Agreement of an appointment
• Newsletter Sign up
• Credit checks
• for job applications via email
• to carry out sweepstakes
• Optimization of the website (adaptation of the website to your needs)
• Defense and recording of hacking attacks
• Creation of usage statistics
• Marketing and market research

2.1 Visiting the website

When you visit our website, our servers temporarily store the following data in a log file called server log files. The data will be deleted as soon as it is no longer necessary to achieve the purpose of its collection.

• IP address of the requesting computer
• Date and time of access / retrieval
• URL of the retrieved data
• Operating system and type of your computer and the browser you use
• Country from which you access our website
• Name of your Internet access provider
• Time zone difference to Greenwich Mean Time (GMT)
• Access status / HTTP status code
• Transferred amount of data
• Last visited website
• Browser settings
• Language and version of your browser software
• Enabled browser plugins

The legal basis for the temporary storage of personal data and log files is legitimate interest. Legitimate interest exists

• to deliver the contents of our website correctly
• to optimize the content of our website as well as the advertising for it
• provide law enforcement agencies with the necessary information for prosecution in the event of a cyber attack
• to further improve our offer and our website
• to collect statistical data
• as well as for processing orders in our online shop

In addition to processing your data to fulfill your purchase, we use your information to constantly improve your shopping experience and make it customer-friendly, to communicate with you about your orders, as well as to provide information about specific products or marketing promotions and to recommend products or services that may interest you.

2.2 Contact form

When contacting us (via contact form), the information provided by you will be used to process the contact request. If you want to contact us, the following information is mandatory, and serves to be able to process your request:

• Title
• First name
• Surname
• Country
• E-mail address
• Telephone
• Reason for the request / subject

The legal basis for processing the data is our legitimate interest in this service. If the registration serves the fulfillment of a contract of which you are a party or the implementation of pre-contractual measures, this is an additional legal basis for the processing of the data. Your data will be erased as soon as it is no longer necessary to achieve the purpose of the collection.

2.3 Market Research

The data collected in the context of market and opinion research will not be used for advertising purposes. Detailed information (especially on the evaluation of your information) can be found in the context of the respective survey or where you provide your responses. Your responses to surveys will neither be shared with third parties nor published. The legal basis for the processing of the data is the existence of a consent from you.

2.4 Contests

In sweepstakes, we use your data for the purposes of winning notification and promotion of our offers. Detailed information can be found in our terms and conditions for the respective competition.

2.5 Creating a customer account

With the opening of a customer account, you will receive password-protected access to your completed, open and recently sent orders. You can also view your personal data and manage newsletter preferences.

To open a customer account, you must provide the following information:

• Your email address
• Password
• Title
• First name
• Surname
• Country
• Language

To process an order we need your correct name, address and payment details. We need your e-mail address so that we can confirm the receipt of your order and its dispatch and also to be able to communicate with you. We also use your e-mail address for your identification (as login name) when you log in to your customer account.

If users have terminated their user account, their data will be deleted with respect to the user account, subject to legal retention requirements. It is your responsibility to secure your data upon termination prior to the end of the contract. We are entitled to erase all data stored during the term of the contract irrevocably.

2.6 Online applications

If you apply for a job offering, we will use your details for the processing of your application. You can also apply electronically via email.

If we conclude a contract of employment with an applicant, the transmitted data will be stored for the purpose of processing the employment relationship in compliance with the statutory provisions. If the application process ends without employment, your data will be deleted unless you have given us permission to use your information for further application procedures.

After giving your consent, you have the option of revoking at any time. You can address your call to the person named in the job ad as a contact person, to the e-mail address jobs.ibach@victorinox.com or to the office named under Contact.

2.7 Use of e-mail communication

To improve electronic communication, for which there is legitimate interest, we can analyze the usage behavior of emails sent by the company. We analyze the links contained in these emails, e.g. which links are clicked directly. This information is assigned to specific user profiles. This allows us to identify the areas that are most interesting to registered email recipients. We use this information to personalize content and ad campaigns that are displayed to web page visitors and email recipients.

3 Cancellation

We process and store your personal data only for the period required to achieve the purpose of the collection or as provided by laws or regulations to which we are subject. If the purpose of the storage is omitted or if a prescribed retention period expires, the personal data will be routinely blocked or deleted in accordance with the statutory provisions. In addition, we will delete your data if you ask us to do so by sending an email to internet.support@victorinox.com and if we have no legal or other obligation to retain or save this data.

4 Disclosure to third parties

We only pass on your data if you have expressly consented to this, we are legally obliged to do so or to the extent that this is within the scope of using the website and answering questions, processing inquiries or for possible services requested by you. In addition, we may transmit your data to affiliated group companies in accordance with the imprint.

The use of the disclosed data to third parties is strictly limited to the purposes mentioned. These third party companies are required to maintain the privacy of you to the same extent as we do ourselves. If the level of data protection in a country is not considered to be equivalent as for Chinese conditions, we ensure by means of a contract that your personal Data can be protected at any time according to the above-mentioned Chinese laws.

We share your personal information with the following categories of recipients:

• Companies within Victorinox Group
• Service Operators
• Commercial partners, e.g. licensees
• Partner companies for credit check and debt collection
• Logistics Partners
• Call center
• Market research companies (to get your feedback on products as well as the ordering and delivery process)
• Hosting Partners
• Authorities

If we use subcontractors to provide our services, we will take appropriate legal precautions and corresponding technical and organizational measures to ensure the protection of personal data is in accordance with the relevant statutory provisions.

5 Targeting

By means of a cookie technology, based on legitimate interest, data is collected for the purpose of optimizing our advertising and the entire online offer. These data are not used to identify you personally, but serve only a pseudonymous evaluation of the use of the website. Your data will never be merged with the personal data stored by us. With this technology, we can present relevant content (advertising and/or special offers and services). Our aim here is to make our offers as attractive as possible for you and to present you products and services that correspond to your areas of interest.

You can prevent targeting at any time by rejecting or deactivating the corresponding cookies in the menu bar of the web browser (for more information, see "Cookies").

6 Retargeting

Our websites use so-called re-targeting technologies. We use these technologies to make our website more interesting to you. This technique allows us to show you personalized advertising on our partners' websites. We believe that the display of personalized, interest-based advertising is more relevant to you than advertising that has no such personal reference. The insertion of this advertising material on websites of our partners is based on cookie technology and an analysis of the previous usage behavior. This form of advertising is completely anonymous. No personal data will be stored and no usage profiles will be merged with your personal data.

At any time, you can prevent re-targeting by rejecting or deactivating the relevant cookies in the menu bar of the Web browser (see "Cookies" below).

7 Cookies

7.1 What cookies are

Our website uses so-called cookies. Cookies are information transmitted by our web server or third-party web servers to users' web browsers and stored there for later retrieval. Cookies can be small files or other means of information storage.

7.2 Why we use cookies

By means of a cookie, the information and offers on our website can be optimized in your favor. Cookies enable us to recognize website visitors. The purpose of this recognition is to facilitate the use of our website. In addition, a number of analysis tools and online advertising services described below also use cookies. The use of cookies is based on legitimate interest.

7.3 Which cookies we use

This website uses the following cookies:

• Session cookies
• Session-wide cookies
• Non-personal cookies
• Preference cookies
• Performance cookies
• Third party cookies

Temporary cookies are automatically deleted when you close the browser. These include in particular session cookies. These store a so-called session ID, with which various requests from your browser can be assigned to the corresponding session. This will allow your computer to be recognized when you return to the website. We use this type of cookies to ensure the operation and functionality of our website.

Session-overlapping cookies remain on your hard drive beyond the session. Thanks to these cookies in particular, we can make our offer more user-friendly. For example, your shopping cart can be retrieved during your next visit.

Non-personal cookies do not transfer personal data to us, e.g. statistics cookies. They help us to understand how visitors interact with web pages by collecting and reporting information anonymously. Preference cookies allow a web page to remember information that affects the way a web page behaves or looks like, such as your preferred language or region you are in.

We use performance cookies to gather information about how you use our services. This helps us to improve our services. For example, we may use these cookies to determine if you have accessed a particular page.

We also use some advertising partners to help make the website and websites more interesting to you. Therefore, when visiting our website(s), cookies of partner companies are stored on your hard drive (so-called third-party cookies). For information on using third-party cookies, see the "Web Analytics Tools" sections.

7.4 Rejection of cookies

Accepting cookies is not a requirement for visiting our websites.

Most internet browsers accept cookies automatically. If you do not wish this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases. You can also set your browser so that no cookies are stored on your computer or you receive a warning message when a new cookie arrives. For example, some browsers allow to accept first-party cookies but block third-party cookies.

Furthermore, cookies that are already set on your device can be deleted at any time via an internet browser or other software programs. This is possible in all common internet browsers. A general refusal of cookies can be maintained in the settings of your web browser.

8 Pixels, local storage and similar technologies

We also use other technologies, such as counting pixels and local storage. We use these technologies based on our legitimate interest, for example, to examine which features are particularly popular in order to create a more personal user experience and to promote user-relevant advertising.

Counting pixels (also referred to as Clear GIFs, Web Beacons, or Pixel Tags) are small code units installed in or on a web page, mobile app, or advertisement. These pixels can retrieve specific information about your browser and device, such as the operating system, browser type, device type and version, referring web page, website visited, IP address, and other similar information.

We use the following counting pixels:

• Baidu Tongji
• Bing ads

We also use counting pixels in our newsletter. For each newsletter sent, there is information about the e-mail address used, the subject and the number of sent newsletters. In addition, it can be seen which addresses have not yet received the newsletter, which e-mail addresses have received the newsletter and for which addresses the delivery failed. We analyze open rates, click rates and unsubscribe rates. We use this data for statistical purposes and to optimize the content and structure of the newsletter. This allows us to better align the information and offers in our newsletter with the individual interests of the recipients. The counting pixel is deleted when you delete the newsletter. In order to stop the use of the pixel in our newsletter, if this is not already the case by default, configure your mail program so that no HTML is displayed in messages.

9 Your rights

With respect to your data, you have the following rights: Get information about stored data, Correction, Deletion, Restriction, Transfer, Objection and Revocation. If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, you can complain to the supervisory authority.

If you have any questions, suggestions or requests, please contact internet.support@victorinox.com.

Please note that the law requires certain data to be kept for a certain period of time. Such data must therefore remain stored with us until the expiration of these deadlines. We lock this data in our system and only use it to fulfill legal requirements.

10 Use of the website by minors

The website is aimed at an adult audience. It is prohibited for minors, especially children under the age of 16, to transfer personally identifiable information to us or to sign up for a service. If we notice that such data have been transmitted to us, they will be deleted from our database. The child's parent (or legal guardian) can contact us and apply for cancellation or deregistration. We require a copy of an official document identifying you as a parent or guardian.

11 Data security

We take technical and organizational precautions to protect your personal data against tampering, loss, destruction or access by unauthorized persons, and to protect your rights and compliance with applicable data protection laws.

The measures taken are designed to ensure the confidentiality and integrity of your data and to ensure the long-term availability and resilience of our systems and services when processing your data. They should also ensure the rapid restoration of data availability and access to them in the event of a physical or technical incident.

Our data processing and security measures are constantly being improved in line with technological developments.

We also take our own corporate privacy very seriously. Our employees and the service companies commissioned by us are obliged to maintain confidentiality and to comply with data protection regulations. Moreover, access to the personal data is only granted to them as far as necessary.

12 Changes to the privacy policy

This Privacy Policy may be supplemented or changed by Victorinox at any time. All changes and additions are at the sole discretion of Wenger and Victorinox.

Last revision: October 28, 2019.